The Complaints department attempts to resolve individual consumers’ disputes with businesses, where appropriate.
Please be aware of the following:
While the Agendy sometimes brings lawsuits for the state to enforce consumer protection laws and in the public interest generally, the agency does not represent individual consumers. Therefore, we cannot provide you with legal advice or act as your attorney. If you have any questions concerning your individual legal rights or responsibilities, you should contact a private attorney.
Disclosure of Your Complaint
(1) The information you have submitted may be provided to the entity or individual you are complaining about in order to resolve your complaint. We may also provide your complaint and related information to other law enforcement and regulatory agencies.
(2) Some data concerning your complaint may be publicly posted on the agency's website, including the name of the entity or individual you complained about, the date the complaint was filed, and the town or city where you live.
(3) In most circumstances, your complaint, including any associated correspondence and documentation, is considered a public record in its entirety. As such, it will be made available to any member of the public who makes a public records request to our Office. There are certain exceptions to this rule: If your complaint concerns goods or services provided by insurance, healthcare, or financial services providers, or concerns civil rights, we generally will not disclose your name, address, phone number, email address, or any other identifying information in response to such a request.
